Careers

HSTC currently operates two resale stores in the Stuart-area to support our mission of finding forever homes for pets. Our stores operate seven days per week and are staffed by paid staff and a great group of dedicated volunteers. This is a unique, part-time, day-shift role. See below for more information.

Central Store
2585 SE Federal Hwy, Stuart, FL
*Employees may be asked to move locations on occasion

 This position is 2 days/week: Friday & Saturday from 8:45AM to 5:00PM

In partnership with the store manager, this role:

• Supports all aspects of physical store operations, and the sales process from receiving donations to cash management;
• Prioritizes and provides direction to volunteer team;
• Organizes, moves and displays inventory;
• Enforces the quality standards of the store including physical space, inventory and the customer experience;
• Executes programs and projects;
• May serve as back-up for colleagues to include pick-up and delivery of items as needed.

The successful candidate will have great interpersonal, prioritization and organization skills. Must have a valid, clear FL driver’s license and ability to push/pull/lift 35+ lbs. HS diploma and 1+ yr relevant exp. req’d. Excel, WORD and QuickBooks exp a plus.

Qualified candidates with energy, creativity and a passion for helping animals should send resume with cover letter to kmcfadden@hstc1.org.  No phone calls.

POSITION: Customer Service Team Member

REPORTS TO:  Adoption Manager

SCOPE OF POSITION: This is a fulll time position.
Sunday 8:00 am to 4:00 pm
Monday, Wednesday, Thursday 8:00 am to 5:00 pm

DUTIES & RESPONSIBILITIES
Customer Service:

• Greets customers.
• Interviews, gathers information and counsels a variety of customers (potential adopters, animal intake cases, stray returns, others) under many different circumstances to assure appropriate animal placement and handling.
• Evaluates situations based on information provided, uses guidelines and makes decisions. Raises challenges to management as needed.
• Inputs all required information into PetPoint while making/maintaining detailed notes regarding the owner/animal.
• Administers the scheduling and payment of spay/neuter/microchip program. Handles financial transactions for HSTC services to include donations.
• Prepares required documentation for all applicable HSTC services as required.
• Fields a variety of inquiries via incoming phone calls and from customers and relays to appropriate department.
• Assists with animal handling for intake or adoptions.
• Maintains housekeeping for the lobby and receiving area. 

Animal Care:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

1. High school diploma or equivalent. 
2. Possesses computer skills, particularly Outlook, Word, and Excel.
3. Prior knowledge of PetPoint computer system preferred. Strong organizational skills, good grammar, and spelling competency.
4. Must have the ability to communicate with a variety of people and work independently. 

Prior customer service experience and knowledge of animals preferred.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to dhuffman@hstc1.org.