Careers

POSITION: Customer Service Team Member

REPORTS TO:  Adoption Manager

CLASSIFICATION: Non-exempt

SCOPE OF POSITION: Full-time
Sunday 8 am to 4 pm and Monday through Wednesday 8 am to 5 pm

COMPENSATION: Starting at $12/hour plus a generous benefit package

DUTIES & RESPONSIBILITIES 
Customer Service:

• Greets customers.
• Interviews, gathers information and counsels a variety of customers (potential adopters, animal intake cases, stray returns, others) under many different circumstances to assure appropriate animal placement and handling.
• Evaluates situations based on information provided, uses guidelines and makes decisions. Raises challenges to management as needed.
• Inputs all required information into PetPoint while making/maintaining detailed notes regarding the owner/animal.
• Administers the scheduling and payment of spay/neuter/microchip program. Handles financial transactions for HSTC services to include donations.
• Prepares required documentation for all applicable HSTC services as required.
• Fields a variety of inquiries via incoming phone calls and from customers and relays to appropriate department.
• Assists with animal handling for intake or adoptions.
• Maintains housekeeping for the lobby and receiving area. 

Animal Care:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

1. High school diploma or equivalent. 
2. Possesses computer skills, particularly Outlook, Word, and Excel.
3. Prior knowledge of PetPoint computer system preferred. Strong organizational skills, good grammar, and spelling competency.
4. Must have the ability to communicate with a variety of people and work independently. 

Prior customer service experience and knowledge of animals preferred.

PHYSICAL REQUIREMENTS: 
The functions of this job require standing and sitting for extended periods of time.   Substantial lifting is necessary at times. Must be able to stoop, bend, and lift overhead on a frequent basis. Must be able to control any personal allergic reactions to animals.

EDUCATION and EXPERIENCE: 
High school diploma or equivalent desired, but not necessary. Experience in animal care a plus. Must have a euthanasia certificate or be able to obtain it upon management’s request. Clean driving record a plus.

NOTE: 
The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY
Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to dhuffman@hstc1.org.

POSITION: Dog Adoption Kennel Technician

REPORTS TO: Adoptions Manager

CLASSIFICATION: Non-exempt

SCOPE OF POSITION: Full-Time
8 am to 5 pm (4 pm on Sundays)
Off Days: Wednesdays and Thursdays

COMPENSATION: Starting at $11/hour plus a generous benefit package

DUTIES & RESPONSIBILITIES

Animal Care:

• Greets visitors and potential adopters.

• Introduces eligible adopters to animals.

• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.

• Counsels adopters to assure appropriate animal placement.

• Disseminates animal care information to visitors and adopters.

• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.

• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.

• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.

• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

1. High school diploma or equivalent. 

2. Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.

3. Strong organizational skills, good grammar, and spelling competency.

4. Must have the ability to communicate with a variety of people and work independently. 

5. Knowledge of safe work habits and routine sanitation methods.

6. Skilled in animal restraint and handling techniques.

7. Knowledge of basic custodial and remedial care of dogs.

Knowledge and experience in customer service and with animals are preferred, but not required.

PHYSICAL REQUIREMENTS: 
The functions of this job require standing and sitting for extended periods of time.   Substantial lifting is necessary at times. Must be able to stoop, bend, and lift overhead on a frequent basis. Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS: 
Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes. Works in both indoor and outdoor exposures.

EDUCATION and EXPERIENCE: 
High school diploma or equivalent desired, but not necessary. Experience in animal care a plus. Must have a euthanasia certificate or be able to obtain it upon management’s request. Clean driving record a plus.

NOTE:
The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY
Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to dhuffman@hstc1.org.