Work at HSTC

JOB DESCRIPTION

POSITION: Full Time Thrift Store Associate/Driver

REPORTS TO:  Thrift Store Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time

SALARY:  Pay range based on experience. Benefits offered include paid time off, medical, dental, 401k participation and more.

JOB SUMMARY: HSTC currently operates two resale stores in the Stuart area to support our mission of finding animals forever homes. Our stores operate 7-days per week and are staffed by paid staff and a great group of dedicated volunteers. This is a unique, full time, day-shift role. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supports all aspects of physical store operations, and the sales process from receiving donations to cash management.
• Organizes, moves and displays inventory.
• Enforces the quality standards of the store including physical space, inventory and the customer experience.
• Picks up donations throughout Martin County in the thrift truck a minimum of three (3) days weekly.
• Completes pickup/delivery forms and maps the route for the daily pickups, and calls donors and customers to notify them of expected time of arrival.
• Tracks truck mileage and truck repairs needed.

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel.
• Strong prioritization and organization skills.
• Must have the ability to communicate with a variety of people and work independently. 
• Must have a valid, clear Florida Driver’s license.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Prior customer service experience.

 PHYSICAL REQUIREMENTS:

• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Send resumes to kellis@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Full Time Customer Service Team Member

REPORTS TO:  Customer Service Manager 

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time, 40 hours per week, Weekends mandatory

SALARY:  Hourly Wage - Based on experience with full benefits after a 90 day probationary period.

JOB SUMMARY:

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets customers.Interviews, gathers information and counsels a variety of customers (potential adopters, animal intake cases, stray returns, others) under many different circumstances to assure appropriate animal placement and handling.
• Evaluates situations based on information provided, uses guidelines and makes decisions. Raises challenges to management as needed.
• Inputs all required information into PetPoint while making/maintaining detailed notes regarding the owner/animal.
• Administers the scheduling and payment of spay/neuter/microchip program. Handles financial transactions for HSTC services to include donations.
• Prepares required documentation for all applicable HSTC services as required.
• Fields a variety of inquiries via incoming phone calls and from customers and relays to appropriate department.
• Assists with animal handling for intake or adoptions.
• Maintains housekeeping for the lobby and receiving area. 

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.
• Bilingual in English and Spanish is preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Send resumes to tpregnolato@hstc1.org with the subject line “HSTC Career Opportunity”. No phone calls please.