Careers

POSITION: Full Time Customer Service Team Member

REPORTS TO: Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time, 40 hours per week, weekends mandatory

JOB SUMMARY:

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service:

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.
• Bilingual in English and Spanish is preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to complete an application. Send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”. No phone calls please.

POSITION: Fundraising Associate

DEPARTMENT: Development

REPORTS TO: Director of Development & Communications (DODC)

CLASSIFICATION: Full-time, exempt

BASIC FUNCTION:
The Fundraising Associate at the Humane Society of the Treasure Coast (HSTC) is an important member of the Development team, responsible for supporting the mission and community impact priorities of HSTC by: (1) providing support to the Director of Development & Communications; (2) managing revenue-producing programs within the department; and (3) positively representing our humane society through community partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage Direct Mail program
• Manage Memorial Garden program
• Manage all external programs that bring in charitable revenue to the organization
• Manage the Mary Cowan Donor Wall and other donor recognition activities
• Coordinate donor appreciation events, in cooperation with the DODC
• Work with Event Specialist to create sponsorship goals for signature events
• Manage a portfolio of modest-level donors, as assigned by the DODC
• Participate in all aspects of the fundraising cycle: (1) Identification; (2) Qualification; (3) Strategic Planning; (4) Cultivation; (5) Solicitation; (6) Acknowledgement; (7) Stewardship; and (8) Renewal.
• Work with DODC to ensure that donors receive timely and accurate communication pieces that support cultivation and stewardship efforts
• Attend occasional off-site and after-hour meetings and events
• Work with the Executive/Development Assistant to accurately record pledges and gifts into Raiser’s Edge donor database
• Other duties as assigned by the DODC

QUALIFICATIONS:

• Excellent attention to detail
• Excellent relationship skills
• Ability to plan and prioritize work including organizational and computer skills
• Ability to handle multiple projects and deadlines
• Excellent verbal and written communication skills including strong interpersonal skills
• Ability to maintain and respect confidential and sensitive information
• Ability to work within a team
• Flexibility to work hours as necessary
• Communication and/or sales experience, preferred but not required
• Knowledge of Raiser’s Edge donor database system or other CRM, preferred but not required

PHYSICAL REQUIREMENTS:
Lifting and carrying may be necessary at times. Must be able to stoop, bend, and lift overhead on a frequent basis and perform duties regularly associated with cleaning. Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:
Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.

EDUCATION, EXPERIENCE and TRAINING:
Bachelor’s degree required. Minimum of two years’ work experience in a team environment. Experience working on a nonprofit development or communications team for a minimum of one year preferred. Must have a valid Florida driver’s license.  

Note:
The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Email your resume and cover letter to tgilmour@hstc1.org with the subject line “Fundraising Associate”.

POSITION: Store Associate

DEPARTMENT: Thrift Store

REPORTS TO:  Thrift Store Manager

CLASSIFICATION: Full-time, non-exempt

SALARY: Commensurate with retail experience. Benefits include health insurance, dental and vision, 401k with match, and generous PTO.

JOB SUMMARY: Join a wonderful team that values a positive, productive, and team-oriented culture that supports the lifesaving work of the only open access and no kill animal welfare organization in Martin County! This full time position supports the overall day-to-day retail operation of Humane Society of the Treasure Coast thrift stores.  The Humane Society operates two thrift stores that are open 7 days a week, whose revenue supports its lifesaving mission. Some weekend work is required with this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintaining the stores in a safe, clean and orderly manner
• Opening/closing duties, as scheduled
• Managing cash and revenue reporting
• Training and supervising store volunteers
• Operating under the policies and procedures for the stores
• Setting up floor displays
• Pricing items
• Managing inventory
• Managing customer & donor relationships
• Picking up or delivering donated or purchased items, when necessary
• Other duties, as assigned

QUALIFICATIONS:

• High school diploma, or equivalent
• Valid Florida driver’s license and clean driving record
• Basic computer skills, including experience working in Microsoft Outlook, Excel, and Word.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals, particularly cats as they are available for adoption in the stores.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to kmcfadden@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Animal Care Attendant

DEPARTMENT: Shelter

REPORTS TO: Animal Care Manager

CLASSIFICATION: Part-time, Non-exempt
(Tues, Wed, Thursday) 8am - 5pm

STARTING SALARY: $10/hour

JOB SUMMARY: 
The Animal Care Attendant at the Humane Society of the Treasure Coast (HSTC) is an important part of the Animal Care Team. The primary job function of the Animal Care Attendant is to maintain the health and welfare of the shelter animals. To achieve this, cleaning and sanitizing exam rooms, kennels, and other animal-related areas of the shelter are included as the essential responsibilities of this position. The Animal Care Attendant also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Keeps exam rooms, overnight cages and medical equipment clean on a daily basis.
• Assists in thorough cleaning of all kennels and cages, including laundry, and spot check throughout the day ensuring animals receive proper food and water.
• Assists in maintaining break room, sally port, grooming room, laundry room and staff restrooms.
• Assists with transfer animals from other agencies.
• Assists in receiving and admitting animals from “overnight” cages and Animal Control.
• Performs physical examinations to incoming animals.
• Administers necessary vaccines and medications.
• Assists in maintaining medical (“med”) sheets and Log sheets.
• Observes animals for sickness, infestation, injuries and behavior changes.
• Bathes and grooms animals (including medicated baths and dips, clip nails and clean ears)
• Assists with temperament testing and euthanasia of shelter animals.
• Prepares and moves animals into adoption.
• Assists in surgery, as needed.
• Assists with inventory, including: medical; cleaning supplies; and animals.
• Restocks medical supplies and linens.
• Enters computer data including photos of pets.
• Participates in staff meetings, in house service trainings and attends educational meetings as requested (at expense of HSTC).
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques as well as humane grooming.
• Knowledge of basic custodial and remedial care of dogs and cats.
• Ability to comprehend and follow oral and written instructions and communicate effectively both in oral or written format.
• Ability to identify common animal breeds along with a basic understanding of breed characteristics and behaviors.
• Ability to use a computer to access and input data, maintain records and generate materials.

PHYSICAL REQUIREMENTS: 

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS: 

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

EDUCATION and EXPERIENCE: 

• High school diploma or equivalent desired, but not necessary.
• Experience in animal care a plus.
• Must have a euthanasia certificate or be able to obtain it upon management’s request.
• Clean driving record a plus.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to skornegay@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Foster Program Coordinator

REPORTS TO:  Animal Care Manager

CLASSIFICATION: Part-Time (20-24 hours per week), non-exempt. Tuesday through Saturday, hours vary.

JOB SUMMARY: Join a wonderful team that values a positive, productive, and team-oriented culture that supports the lifesaving work of the only open access and no kill animal welfare organization in Martin County! This part time position supports the overall day-to-day operation of Humane Society of the Treasure Coast foster program.  Weekend work is required with this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develops and implements strategies to recruit volunteers.
• Responds to inquiries in a timely and professional manner, ensuring that all potential volunteers are screened, interviewed, and attend orientation programs.
• Organizes and conducts the orientation of volunteers, making sure all aspects are in accordance with the organization’s mission and philosophy.
• Updates materials and programs as needed and alerts volunteers to relevant educational opportunities and trainings.
• Oversees all aspects of managing foster records. Records and maintains database for foster program.
• Coordinates with the Director of Operations, Shelter Veterinarian, and Animal Care Management on program needs.
• Ensures communication with veterinarian and animal care team on appointments and medical information of animal.
• Ensures animals are vaccinated and treated under HSTC policies and procedures.
• Prepares information to be added to the organizations monthly calendar, as needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Knowledge of supervisory techniques for volunteer of non-profit organizations.
• Ability to plan and prioritize work.
• Ability to balance multiple tasks.
• Ability to develop and maintain volunteer records, database and work schedules.
• Ability to organize and conduct training.
• Skill in identifying the strengths and weaknesses of volunteers
• Skill in building alliances with community organizations.
• Ability to work with a diverse work force.
• Ability to work as part of the management team.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals, particularly cats as they are available for adoption in the stores.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to skornegay@hstc1.org with the subject line “HSTC Career Opportunity”.

Job Title: Public Surgical Coordinator

Department: Surgery

Classification: Non-Exempt

Reports to: Surgery Program Manager

BASIC FUNCTION:

To assist with the public surgery program which provides the public with the spay/neuter services at HSTC. Schedules all spay/neuter surgeries in full capacity including scheduling, collecting payment, recording activities for the public, rescue agencies and any other resource needing our services. Responsible for training and scheduling and managing the volunteers for drop off and recovery of surgical animals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops and implements strategies to maintain public surgery program.
• Responds to customers in a timely and professional manner, ensuring that all surgeries are scheduled accurately and according to HSTCs policies.
• Trains surgery volunteers’, making sure all aspects are in accordance with the organization’s mission, philosophy, and policies.
• Updates materials and programs need as needed.
• Coordinates with the Surgery Program Manager ongoing as to program needs.
• Coordinates with appropriate managers resolving any disputes.
• Performs other duties assigned or as the situation dictates.

QUALIFICATION REQUIRMENTS:

• Ability to plan and prioritize work.
• Ability to balance multiple tasks.
• Ability to develop and maintain records and database.
• Ability to organize and conduct training of volunteers.
• Skill in building alliances with community organizations.
• Ability to work with a diverse work force.

PHYSICAL REQUIREMENTS:

• Must be able to control any allergic reactions to animals.
• Standing and sitting for extended periods of time
• Must be able to lift, carry and move items from place to place.
• Driving a vehicle
• Must be comfortable speaking in front of groups and to the media.

WORKING CONDITIONS:

Exposure to: high noise levels, odors, animal bites and scratches, diseases transferable from animal to humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.

EDUCATION, EXPERIENCE and TRAINING:

At least two years of experience in customer service capacity recommended but not required. Intermediate skill of computer software (Microsoft Windows, Excel, Word and Mail). Excellent written and oral communications and organizational/people skills required. Formalized training in Animal Care profession preferred. Ability to use audio/visual equipment. Experience with volunteers and volunteer organizations required. Must have a valid drivers license required.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

HSTC, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to ltucker@hstc1.org with the subject line “HSTC Career Opportunity”.