Careers

POSITION: Dog Adoption Kennel Attendant

REPORTS TO:  Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time.  Friday – Tuesday 8am to 5pm. Off Wednesday & Thursday

SALARY: Starting at $10/hr with full benefits after 90 day probationary period

JOB SUMMARY: The Dog Adoption Kennel Attendant at the Humane Society of the Treasure Coast (HSTC) is an important part of the Adoptions team. The primary job function of the Dog Adoption Kennel Attendant is to maintain the health and welfare of the dogs while also supporting adoption efforts. To achieve this, cleaning and sanitizing kennels, providing animal nutrition, and counseling potential adopters are the essential responsibilities of this position. The Dog Adoption Kennel Attendant also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred. 
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques.
• Knowledge of basic custodial and remedial care of dogs.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Full Time Dog Adoption Kennel Attendant

REPORTS TO:  Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time.  Saturday – Tuesday 8am to 5pm (8am to 4pm on Sundays). Off Wednesdays, Thursdays, Fridays.

SALARY: Starting at $10/hr. with full benefits after 90 day probationary period

JOB SUMMARY: The Dog Adoption Kennel Attendant at the Humane Society of the Treasure Coast (HSTC) is an important part of the Adoptions team. The primary job function of the Dog Adoption Kennel Attendant is to maintain the health and welfare of the dogs while also supporting adoption efforts. To achieve this, cleaning and sanitizing kennels, providing animal nutrition, and counseling potential adopters are the essential responsibilities of this position. The Dog Adoption Kennel Attendant also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred. 
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques.
• Knowledge of basic custodial and remedial care of dogs.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Full Time Customer Service Team Member

REPORTS TO:  Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time. Off on Wednesday and Thursday. 8am to 5pm (8am to 4pm on Sundays)

SALARY: Starting at $10/hr with full benefits

JOB SUMMARY: The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets customers.
• Interviews, gathers information and counsels a variety of customers (potential adopters, animal intake cases, stray returns, others) under many different circumstances to assure appropriate animal placement and handling.
• Evaluates situations based on information provided, uses guidelines and makes decisions. Raises challenges to management as needed.
• Inputs all required information into PetPoint while making/maintaining detailed notes regarding the owner/animal.
• Administers the scheduling and payment of spay/neuter/microchip program. Handles financial transactions for HSTC services to include donations.
• Prepares required documentation for all applicable HSTC services as required.
• Fields a variety of inquiries via incoming phone calls and from customers and relays to appropriate department.
• Assists with animal handling for intake or adoptions.
• Maintains housekeeping for the lobby and receiving area. 

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”.