Work at HSTC

POSITION: Dog Adoption Kennel Attendant

REPORTS TO:  Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION:  Full Time – 32 hrs. per week. Saturday – Tuesday 8am to 5pm (8am to 4pm on Sundays). Off Wednesdays, Thursdays, Fridays.

SALARY: Starting at $10-12/hr. based on experience with full benefits after 90 day probationary period

JOB SUMMARY: The Dog Adoption Kennel Technician at the Humane Society of the Treasure Coast (HSTC) is an important part of the Adoptions team. The primary job function of the Dog Adoption Kennel Technician is to maintain the health and welfare of the dogs while also supporting adoption efforts. To achieve this, cleaning and sanitizing kennels, providing animal nutrition, and counseling potential adopters are the essential responsibilities of this position. The Dog Adoption Kennel Technician also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques.
• Knowledge of basic custodial and remedial care of dogs.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Animal Care Attendant

DEPARTMENT: Shelter

REPORTS TO: Animal Care Manager

CLASSIFICATION: Part-time, Non-exempt
(Tues, Wed, Thursday) 8am - 5pm

STARTING SALARY: $10/hour

JOB SUMMARY: 
The Animal Care Attendant at the Humane Society of the Treasure Coast (HSTC) is an important part of the Animal Care Team. The primary job function of the Animal Care Attendant is to maintain the health and welfare of the shelter animals. To achieve this, cleaning and sanitizing exam rooms, kennels, and other animal-related areas of the shelter are included as the essential responsibilities of this position. The Animal Care Attendant also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Keeps exam rooms, overnight cages and medical equipment clean on a daily basis.
• Assists in thorough cleaning of all kennels and cages, including laundry, and spot check throughout the day ensuring animals receive proper food and water.
• Assists in maintaining break room, sally port, grooming room, laundry room and staff restrooms.
• Assists with transfer animals from other agencies.
• Assists in receiving and admitting animals from “overnight” cages and Animal Control.
• Performs physical examinations to incoming animals.
• Administers necessary vaccines and medications.
• Assists in maintaining medical (“med”) sheets and Log sheets.
• Observes animals for sickness, infestation, injuries and behavior changes.
• Bathes and grooms animals (including medicated baths and dips, clip nails and clean ears)
• Assists with temperament testing and euthanasia of shelter animals.
• Prepares and moves animals into adoption.
• Assists in surgery, as needed.
• Assists with inventory, including: medical; cleaning supplies; and animals.
• Restocks medical supplies and linens.
• Enters computer data including photos of pets.
• Participates in staff meetings, in house service trainings and attends educational meetings as requested (at expense of HSTC).
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques as well as humane grooming.
• Knowledge of basic custodial and remedial care of dogs and cats.
• Ability to comprehend and follow oral and written instructions and communicate effectively both in oral or written format.
• Ability to identify common animal breeds along with a basic understanding of breed characteristics and behaviors.
• Ability to use a computer to access and input data, maintain records and generate materials.

PHYSICAL REQUIREMENTS: 

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS: 

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

EDUCATION and EXPERIENCE: 

• High school diploma or equivalent desired, but not necessary.
• Experience in animal care a plus.
• Must have a euthanasia certificate or be able to obtain it upon management’s request.
• Clean driving record a plus.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to fill out an application. Send resumes to skornegay@hstc1.org with the subject line “HSTC Career Opportunity”.

POSITION: Combination Dog Adoption Kennel Attendant and Customer Service Team Member “Floater”

REPORTS TO:  Customer Service Manager

CLASSIFICATION: Non-Exempt

SCOPE OF POSITION: Part Time, varying schedule, 8am to 5pm Wednesdays and Thursdays.

SALARY: Starting at $10-12/hr. based on experience

JOB SUMMARY: The Dog Adoption Kennel Technician at the Humane Society of the Treasure Coast (HSTC) is an important part of the Adoptions team. The primary job function of the Dog Adoption Kennel Technician is to maintain the health and welfare of the dogs while also supporting adoption efforts. To achieve this, cleaning and sanitizing kennels, providing animal nutrition, and counseling potential adopters are the essential responsibilities of this position. The Dog Adoption Kennel Technician also ensures that the basic needs of our shelter pets are met, while providing humane handling and care to the animals.

The Customer Service Team Member at the Humane Society of the Treasure Coast (HSTC) is a crucial part of the Adoptions team. This position requires filling multiple roles at multiple times all while ensuring anyone who comes into contact with our organization has the best experience possible. A Customer Service Team member is often times the first representative of HSTC that a person is encountering. This position requires a high degree of customer service via phone calls, email, and in-person.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service:

• Greets customers.
• Interviews, gathers information and counsels a variety of customers (potential adopters, animal intake cases, stray returns, others) under many different circumstances to assure appropriate animal placement and handling.
• Evaluates situations based on information provided, uses guidelines and makes decisions. Raises challenges to management as needed.
• Inputs all required information into PetPoint while making/maintaining detailed notes regarding the owner/animal.
• Administers the scheduling and payment of spay/neuter/microchip program. Handles financial transactions for HSTC services to include donations.
• Prepares required documentation for all applicable HSTC services as required.
• Fields a variety of inquiries via incoming phone calls and from customers and relays to appropriate department.
• Assists with animal handling for intake or adoptions.
• Maintains housekeeping for the lobby and receiving area. 

Animal Care:

• Greets visitors and potential adopters.
• Introduces eligible adopters to animals.
• Answers questions about HSTC policies and procedures and the animals in the shelters’ care.
• Counsels adopters to assure appropriate animal placement.
• Disseminates animal care information to visitors and adopters.
• Provides that all animals nutrition, housing and basic needs are met as directed. Involved in ongoing education in the field of animal care and customer service.
• Assist in maintaining a safe and sanitary facility and provides humane handling and care for all shelter animals.
• Assures animals receive proper food and water and that all dishes are sanitary. Continually inspects adoption areas and spot cleans cages and runs when needed. Restocking shelter or office supplies and needed.
• Performs other duties assigned or as the situation dictates.

QUALIFICATIONS:

• Extremely flexible schedule
• Possesses computer skills, particularly Outlook, Word, and Excel. Prior knowledge of PetPoint computer system preferred.
• Strong organizational skills, good grammar, and spelling competency.
• Must have the ability to communicate with a variety of people and work independently. 
• Knowledge of safe work habits and routine sanitation methods.
• Skilled in animal restraint and handling techniques.
• Knowledge of basic custodial and remedial care of dogs.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent. 
• Prior customer service experience and knowledge of animals preferred.
• Bilingual in English and Spanish preferred.

PHYSICAL REQUIREMENTS:

• The functions of this job require standing and sitting for extended periods of time.  
• Substantial lifting is necessary at times.
• Must be able to stoop, bend, and lift overhead on a frequent basis.
• Must be able to control any personal allergic reactions to animals.

WORKING CONDITIONS:

• Exposure to high noise levels, odors, animal bites and scratches, diseases transferable between animals and humans, cleaning agents, insect/parasite controlling chemicals, slippery floors, dust, animal dander and excreta, injured animals, euthanasia, and staff and customer emotional extremes.
• Works in both indoor and outdoor exposures.

NOTE: The statements herein are intended to describe the general nature and level of work performed by employees and is not to be construed, as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract and are subject to change at the discretion of the employer.

The Humane Society of the Treasure Coast, Inc. retains the right to change this job description at any time.

TO APPLY: Please visit our main shelter at 4100 SW Leighton Farm Ave. Palm City, FL. 34990 to complete an application. Send resumes to dhuffman@hstc1.org with the subject line “HSTC Career Opportunity”. No phone calls please.